Support
Need help with FreeTapMenu or the TapMenu app for iPhone? Email us or check the most common questions below.
We usually reply within 1 business day.
Include your restaurant’s name and your account email so we can help you faster.
Frequently asked questions
How do I get started?
Create your restaurant at freetapmenu.app/signup. In a few minutes you can upload your menu, set up your branding, and share it with a QR code or an NFC tag.
What is the TapMenu iOS app for?
It’s the app for restaurant owners and staff. Sign in with your FreeTapMenu account and, from your iPhone, you can:
- Manage your menus, waitlist, reservations, and orders.
- Look up your customers and manage your team.
- Program the NFC stickers on your tables (requires an iPhone with NFC).
Your guests don’t need the app: they open your menu right in their browser.
I forgot my password
Go to freetapmenu.app/forgot-password, enter your account email, and we’ll send you a link to set a new one. If it doesn’t arrive within a few minutes, check your spam folder.
How do I delete my account?
You can do it at any time:
- In the iOS app: Profile → Delete account.
- On the web: sign in at freetapmenu.app and go to Profile → Delete account.
- By email: write to hola@freetapmenu.com from your account’s email address and we’ll delete it for you.
If you are the restaurant’s only owner, the whole restaurant account (menus, data, and team access) is scheduled for permanent deletion after a 30-day grace period, and the subscription is cancelled. Changed your mind? Email us within those 30 days to cancel the deletion.
If you are a manager or staff member, or the restaurant has another owner, only your personal user account is deleted, immediately, and your personal data is anonymized. The restaurant and its data stay as they are.
More details in our Privacy Policy.